- 2019-2020
With over 25,000 customers worldwide, Confydential is the world leading analytics and marketing suite for Instagram and a partner of the world's most-loved brands such as National Geographic, Gucci, Marc Jacobs, Samsung, Emirates and more.
As a Customer Support Specialist, we expect you to be up-to-date with the latest digital technologies and social media trends. You should have excellent communication skills and be able to assist our customers in a fast, efficient and professional manner. If you enjoy fixing issues and helping improve the overall customer experience, this job is for you!
About the project
With over 25,000 customers worldwide, Confydential is the world leading analytics and marketing suite for Instagram and a partner of the world's most-loved brands such as National Geographic, Gucci, Marc Jacobs, Samsung, Emirates and more. As a Customer Support Specialist, we expect you to be up-to-date with the latest digital technologies and social media trends.
Challenges
Bring to the table win-win survival strategies to ensure proactive domination. At the end of the day, going forward, a new normal that has evolved from generation X is on the runway heading towards a streamlined cloud solution. User generated content in real-time
Bring to the table win-win survival strategies to ensure proactive domination. At the end of the day, going forward, a new normal that has evolved from generation X is on the runway heading towards a streamlined cloud solution. User generated content in real-time
Completely synergize resource taxing relationships via premier niche markets. Professionally cultivate one-to-one customer service with robust ideas.
Solutions
- ✓ Provide industry leading customer support via e-mail, chat and social media
- ✓Improve the customer experience by taking a proactive approach in solving
- ✓ Take ownership of issues and follow problems through to resolution.
- ✓ Assist in developing customer support procedures, policies and standards
- ✓ Keep accurate records and document customer service actions and discussions
- ✓Help analyze technical bugs, product requests and customer pain points
- ✓ Ability to work well with other departments and to manage customer expectations
- ✓ Willingness to go the extra-mile for each customer contact
Result
Bring to the table win-win survival strategies to ensure proactive domination. At the end of the day, going forward, a new normal that has evolved from generation
36%
Efficiency increased
10K+
New customer gain
26%
Revenue increased
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